sipgate team & trunking Help

Setting up Call Queues

Call Queuing is part of the monthly Pro Package add-on, which can be booked by an account administrator in your sipgate team account settings under Plans & Locations

 

You can add a single call queue to any Group. 

If all Group Members are busy, incoming callers will be played a greeting until the next member of the group becomes available.

To add a Call Queue to a Group:

  • In your account Settings under Users & Groups open the Groups tab.
  • Select (or set up) the Group for which you would like to set up a Call Queue
  • Under Phone, click the + Call Queue button  

The Call Queue will be setup immediately. The webpage will refresh with a new Call Queue Settings menu.

If you hover your cusrsor over the Call Queue icon, there is a further option to upload your own on-hold message/music (this will replace the default music):


Important: The Group's call forwarding rules will no longer operate for queued calls. 

 

 

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