Setting up Call Queues

Call Queuing is part of the monthly Pro Package add-on, which can be booked by an account administrator in your sipgate team account settings under Plans & Packages. 

You can add a single call queue to any Group. 

If all Group Members are busy, incoming callers will be played a greeting until the next member of the group becomes available.

To add a Call Queue to a Group:

• In your Account Administration settings, click Groups
• Select (or set up) the Group for which you would like to set up a Call Queue
• Under Phone, click the + Call Queue button  

The Call Queue will be setup immediately. The webpage will refresh with a new Call Queue Settings menu.

If you hover your cursor over the Call Queue icon, there is a further option to upload your own on-hold message/music (this will replace the default music).Important: The Group's call forwarding rules will no longer operate for queued calls.