You can add a single call queue to any Group.
If all Group Members are busy, incoming callers will be played a greeting until the next member of the group becomes available.
To add a Call Queue to a Group:
- In your Account Administration settings, click Groups
- Select (or set up) the Group for which you would like to set up a Call Queue
- Under Phone, click the + Call Queue button
The Call Queue will be setup immediately. The webpage will refresh with a new Call Queue Settings menu.
If you hover your cursor over the Call Queue icon, there is a further option to upload your own on-hold message/music (this will replace the default music):
Important: The Group's call forwarding rules will no longer operate for queued calls.