Managing your sipgate account balance and payments

The Account & Bills section is only accessible to account administrators. Here, you can manage payments, set up notifications, and ensure your balance is sufficient for recurring services.

Payment methods

You can top up your sipgate account using:

• Credit Card (VISA, MasterCard, American Express)
• Bank Transfer (manual top-up)

All credit card payments are processed securely and credited immediately. Bank transfer details can be found under Account & Bills ➔ Credit Account.

Important notes

• Automatic Crediting via credit card is required for monthly recurring services (e.g., team plans, bundles, phone numbers).
• US credit cards and prepaid cards are not supported.
• Debit card payments may not always be successful.

Adding or updating a credit card

To add or change a credit card

• Go to Account Administration ➔ Account & Bills.
• Under Automatic Crediting, click Edit.
• Click Add new type of payment, enter the card details, and authorize payments.
• Click Save.

To set a card as the default, mark it as the primary payment method and save the changes. To remove a card, open Crediting, select the card, and click Delete. (You cannot remove the default card.)

Setting up notifications

You can receive email notifications for low balance alerts and invoices.

Balance notifications

• Open Account Administration ➔ Account & Bills ➔ Settings.
• Under Notification, click Edit.
• Enable notifications and choose a threshold.
• Enter the email address and click Save.

Invoice notifications

• Open Account Administration ➔ Account & Bills ➔ Settings.
• Under Billing Details, click Edit.
• Enter the email address for invoices and click Save.

For automatic top-ups, adjust the settings in Account & Bills ➔ Settings. By managing your account balance proactively, you can ensure uninterrupted service and stay informed about payments and invoices.