sipgate team & trunking Help

Call Queues

Call Queuing is offered as part of the sipgate team Pro Package.

An account Administrator can book the Pro Package in your sipgate team account's settings under Plans & Locations --> Overview.

You can add a single call queue to any Group.

If all Group Members are busy, incoming callers will be played a greeting until the next member of the group becomes available.

To add a Call Queue to a Group:

  • In your account Settings under Users & Groups open the Groups tab.
  • Select (or set up) the Group for which you would like to set up a Call Queue
  • Under Phone, click the + Call Queue button 

The Call Queue will be set-up immediately. The web page will refresh with a new Call Queue Settings menu.

If you hover your cursor over the Call Queue icon, there is a further option to upload your own on-hold message/music (this will replace the default music):


Important: The Group's call forwarding rules will no longer operate for queued calls.

 

 

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