Note: To block calls to a destination you will need to be logged in as an account Administrator.
Changes may also take up to 15 minutes to take effect.
To block call destinations for an individual user:
- Click Account Administration ➔ All Users
- Next to the User's name that you'd like to change the blocking for, click the small 3-dot icon near the right-hand side of the screen.
- A small drop-down menu will appear - click "Call Barring Options" in this list
A pop-up will appear with the following call-blocking options which you can toggle on and off:
- All international and special-rate numbers : The user cannot call any international or premium rate phone numbers (such as 0871). Select this option if the user should only make internal and UK landline and mobile calls.
- All chargeable call destinations : The user cannot call any chargeable destinations. Select this option if the user should only make internal calls.
- High-cost international numbers : The user will not be able to make calls to these destinations (while this website is in German, you can view the list of countries and codes by scrolling down).
Non reachable numbers
It is not possible to call the following phone numbers from your sipgate account by default:
- We cannot guarantee non-geographic numbers outside the UK will be reachable. This is because intermediary carriers on the international call leg or local carriers may be unable or will choose not to route the call, often for billing reasons.
- 070 xxxx xxxx UK Personal Numbers. These numbers are not reachable from sipgate due to the high cost to call them and their easy confusion with 07xx UK mobile numbers.
- 09xx UK 'Premium Rate' Service Numbers. 09xx numbers can cost up to £3.60 a minute to call. 09xx UK numbers are not reachable from your sipgate account.
- 101 Police non emergency number and most other 1xx non emergency helpline numbers are presently not reachable from sipgate - The NHS Direct 111 number is reachable from sipgate.
- 118 Directory Enquiry Numbers. Some 118 numbers can cost several pounds per minute to call and are not reachable from sipgate.
- For calls to 084x and 087x Service Numbers we charge clear standard per minute rates*(See Note1). Some 084x and 087x Service Numbers cost more than sipgate charges to call them. These high cost Service Numbers numbers are unreachable from sipgate.
- Due to circumstances outside of our control some numbers may unreachable due to issues on the destination network's side. Problems outside of sipgate's control may at times arise with calls placed to countries with less developed local telecommunications infrastructure.
- Calls to premium rate numbers outside the UK are not possible.
Important, please Note: If a foreign non-UK freephone number is reachable from sipgate you will be charged our standard per minute landline call rate to that country.