Transfer Calls: How to transfer an active Call to another phone

Probably the most important function of any telephone system, this feature allows you to transfer an active call to another colleague, call group or external phone number.

1. First press *3 followed by the desired phone number or account internal extension number. Then, to confirm the action, press # and you will be connected.
2. To perform an Attended (warm) Transfer just stay on the line after pressing the # key and when the other person answers you can inform them about the incoming call. For an Unattended (cold) Transfer, simply hang up when you here a ringing tone . The caller will be transferred as soon as you hang up.
3. To cancel the transfer and terminate the connection, please press *8

Important note:

After dialling *3, the caller will be put on Hold. You can upload your own personalised Hold music in your sipgate team account settings.