Probably the most important function of any telephone system, this feature allows you to transfer an active call to another colleague, call group or external phone number.
- First press *3 followed by the desired phone number or account internal extension number. Then, to confirm the action, press # and you will be connected.
- To perform an Attended (warm) Transfer just stay on the line after pressing the # key and when the other person answers you can inform them about the incoming call. For an Unattended (cold) Transfer, simply hang up when you here a ringing tone . The caller will be transferred as soon as you hang up.
- To cancel the transfer and terminate the connection, please press *8
After dialling *3, the caller will be put on Hold. You can upload your own personalised Hold music in your sipgate team account settings.