An Auto-Attendant can be added to each Group, providing callers with a Greeting and Extension options.
This feature allows the caller to be able to chose/dial through to specific end user as long as they already know the users extension number.
Note: Should the group the auto-Attendant is added to, have no members or voicemail functions to it, then the call will end after the Auto Attendant's announcement.
This can useful for example, when you wish to notify the caller about an important piece of information (e.g. Welcome! Unfortunately we are presently closed though you can reach us via email at email@example.com).
To setup an Auto Attendant:
- First create a Group.
- Decide which members to add to the group.
- Decide whether to give the group a voicemail. Should no group member answer the call it will be forwarded to the group's voicemail.
Note: Should the caller make no entries during the Auto Attendant's announcements they will be routed to all of the group's available phones.
After creating the group:
- Choose your newly created group.
- Click Phone and then click the + Auto Attendant button.
- Click Set up announcements to add a custom greeting to the Auto Attendant:
- Your custom Auto Attendant greeting (e.g. "Extension 10 for Sales, Extension 20 for Technical Support,...") can be added by Click2Record or by uploading an MP3 file:
You can also link announcements from other groups to your Auto Attendant.
- You have set up the groups front desk and support and given the group and users extension numbers.
- Additionally you've given the support group (extension 99) an Auto Attendant announcement.
- Should anyone call the front desk and then press 99 they will arrive at the support group. Here they will receive another announcement with the extension numbers of the various support group members and possibly the extension number of further groups (e.g. marketing).