Setting up an Auto Attendant

An Auto Attendant can be added to each Group, providing callers with a Greeting and Extension options. 

This feature allows the caller to be able to chose/dial through to specific end user as long as they already know the users extension number.

Note: Should the group the Auto Attendant has been added to have no members or voicemail functions set up, then the call will end after the Auto Attendant's announcement.

You can also use this feature when you wish to notify the caller about an important piece of information (e.g. Welcome! Unfortunately we are presently closed though you can reach us via email at example@example.com).

To setup an Auto Attendant:

After creating the group:

• Choose your newly created group.
• Click the + Auto Attendant  button on the top right-hand corner.
• Click Set up announcements to add a custom greeting to the Auto Attendant:

You can also link announcements from other groups to your Auto Attendant.

Example:

• You have set up the groups front desk and support and given the group and users extension numbers.
• Additionally you've given the support group (extension 99) an Auto Attendant announcement.
• Should anyone call the front desk and then press 99 they will arrive at the support group. Here they will receive another announcement with the extension numbers of the various support group members and possibly the extension number of further groups (e.g. marketing).