How do I set up my VoIP devices, softphones and router for VoIP calls?
How do I configure a VoIP device or softphone?
As described in the article How do I setup a sipgate account? each User account already has a VoIP phone as a telephony endpoint. To start making calls, this endpoint needs to be connected to a desk phone, softphone, or another device. In the Accountmanagement, select User. Click on the device you want to configure. An info box will appear with all the configuration details you need: enter the SIP ID, Registrar, and Password into your device or softphone to complete the setup and start calling.
Users can also configure their devices themselves by clicking on My Telephony in the navigation menu, where they will find their devices and follow the same steps.
Do you need more detailed help with the configuration? Click on configuration guides in the info box. There you will find guides for the most common devices and softphones.
After the configuration, you can perform simple tests to determine if the endpoint is functioning correctly. Simply dial the test number 10000. If you can reach this number, your endpoint is properly connected.
Important: If you have automatic prefixing enabled, you will not be able to reach the test number 10000.
How do I configure my router for VoIP calls?
To receive incoming VoIP calls, access to your home network must be manually configured on some routers. This is done through port forwarding, which allows controlled access to your devices. Usually, these are the SIP/RTP ports. You can find out which ports need to be opened in your device's settings. The port forwarding configuration is done on your router. For this, you need the local IP address of your VoIP device. There are several ways to find this IP address:
- Some devices display their IP address on the screen.
- You can also find a list of all registered IP addresses in your router's device overview.
- The IP address of your softphone is always the same as the IP address of the computer being used.
Important: If you restart your router or your device, a new IP address may be assigned. To prevent this, you can assign a static IP address to your device in the router. For more information on this, refer to your router's manual.
Setting up your VoIP phones & devices
Here you can find setup guides for the most popular VoIP phones and devices.
If we don't have a setup guide available for your specific device, a guide for another model from the same manufacturer may assist you. Often, the settings menus for different phone models from the same manufacturer do not vary significantly.
The general settings to use with any SIP Compliant VoIP phone or device are:
- Domain/Realm: sipgate.co.uk
- SIP Proxy: sipgate.co.uk
- Outbound Proxy: sipgate.co.uk
- STUN-Server: stun.sipgate.net
- STUN-Port: 3478
- Register Expire Time: 600 Seconds
- Username: your SIP ID
- Authorisation your SIP ID
- SIP-Password: your SIP Password
- DTMF Method: RFC2833
Please first test without the STUN Server included in your settings.
You'll find your SIP-ID and SIP Password in your team account as follows:
- Click on Phones in the navigation bar
- Scroll down to the bottom of the page
- Under the section SIP Details all the information you need to enter will be displayed
To test your configuration please see this Help Centre article:
Testing your VoIP Phone's Configuration
After setting up your VoIP phone
Place some free test calls to the numbers in the following Help Center article: Testing your VoIP Phone's Configuration.
Each team trial comes with one hour's worth of UK test calls (50 minutes to landlines and 10 minutes to mobiles). Place some off-network test calls to a UK landline or mobile.
During your 30-day trial, you'll have three 056 UK non-geographic numbers available to help with call testing.