How do I set up my VoIP devices, softphones and router for VoIP calls?

How do I configure a VoIP device or softphone?

Every Useraccount comes with a VoIP phone, visible as a telephony endpoint or interface. This interface must now be connected to a desk phone, softphone, or other device to enable calls. Navigate to the appropriate User in Accountmanagement section via the User tile. Click on the device you wish to configure. An info box will open, displaying all the details required for configuration: enter the SIP ID, registrar, and password into your device or softphone to complete the setup and enable calling.
Users can also configure their devices themselves. In the navigation bar, click on Telephony to find the devices and proceed as described above. For more information on adding Users, see the article How do i sept up a sigpate account?.

Need more detailed setup help?
In the info box, click on Configuration Guides for instructions on the most common devices and softphones.

Testing your device
After configuration, you can test whether your device is working correctly by dialing the test number 10000. If you can reach this number, your device is set up correctly.

Recommended and popular phones

Whether cordless or desk-based, you can choose any VoIP-compatible device to use with sipgate. Here’s an overview of popular compatible phones:

• snom D785: High-resolution color display, Gigabit switch, and Bluetooth functionality.
• snom D385: Reliable business phone with a color display and Bluetooth.
• Gigaset Maxwell: Color touchscreen and traditional keyboard for flexible, user-friendly communication.
• Gigaset Professional Cordless Phones: Comprehensive features with mobile flexibility.
• Tiptel 3300: Premium IP phone with a large color display and 10 function keys.

To connect your VoIP device to your sipgate account, visit our website for configuration guides. Select your device or manufacturer, log in to your account, and enter the provided details into your phone.

Plug & Play (Auto-Provisioning) for snom D-Series Phones

Plug & Play, also known as auto-provisioning or remote configuration, allows quick and easy setup of snom DXXX phones. Please note that Plug & Play is not available for VoIP sub-accounts. If multiple phones are assigned to a user, each phone will appear as a separate account on the device.

Now log in to your sipgate account as an admin and navigate to Accountmanagement. Click Plug & Play.

Add a device by entering the MAC address and the User's name. The MAC address can be found on the packaging, on the underside of the phone, or in the System Information menu on the display.

After connecting the phone, it will download the configuration file and be ready to use. If needed, you can manually adjust the configuration file using the XML editor. To reassign the phone to a different user, click the gear icon in the top-right corner and make the change.

General Configuration Details

If your device or softphone isn’t listed in the configuration guides, use the following details:

• Domain/Realm: sipgate.de
• SIP Proxy:
  • UDP: sipgate.de (Port: 5060)
  • TCP: sip.sipgate.de (Port: 5060)
  • TLS: sip.sipgate.de (Port: 5061)
• Outbound Proxy:
  • Same as above.
• Register Expire Time: 600 seconds
• Username: SIP ID of the endpoint (e.g., 1234567e0)
• Authorization User: SIP ID of the endpoint (e.g., 1234567e0)
• SIP Password: Your SIP password

IPv6 Compatibility

Here’s a list of IPv6-compatible phones, either tested by us or confirmed by manufacturers

• snom: All 7xx and 8xx series devices.
• AVM: All FRITZ!Box models with FRITZ!OS firmware version 6.03 or later (e.g., 7270 v2 and newer) support dual-stack (IPv4 and IPv6).
• Grandstream: GXP110x, GXP116x, GXP140x, GXP1450, GXP2100, GXP2120, GXP2124, GXP2130, GXP2140, GXP2160.
• Gigaset Pro Series: DE900, DE700, DE410, DE310 (IPv6 only; no dual-stack).
• Asterisk-based solutions: Devices support IPv6 if the underlying Linux system does.

For additional details, visit our configuration guides or contact our support team.