# sipgate roles: Admins and Users

#### Admin capabilities

When you set up an account for your company, you automatically receive the **admin** role for this account with access to account management. This lets you manage everything, including adding new users.

{% hint style="warning" %}
**Tip:** As a sipgate admin, you can grant admin rights to others during setup for shared account management.

Each sipgate admin has access to the following settings:
{% endhint %}

* **Plans:** Order/book, change (upgrade or downgrade), and cancel.
* **Phone Numbers:** Order/book, port over, and allocate.
* **Users:** Create, allow Admin rights, block, and delete.
* **External Phones:** Integrate to a User's account (mobiles & landlines).
* **Groups:** Create, delete, and assign phone numbers to Groups.
* **Account Balance:** Top-up and view your current account balance.
* **Invoices:** See your itemised bill and call detail records (CDRs).
* **sipgate Mobile Phones:** Assign sipgate mobile devices to individual users.
* **Add IVRs and Call Queues:** (Requires the Pro Package add-on).
* **Change User Details:** Modify User emails, personal data, and login credentials.
* **Call Permissions:** Choose which destinations Users can call.
* **Access User Features:** Everything Users can do.

{% hint style="info" %}
**Please note:** Admins cannot access a User's event list or change their notification settings.
{% endhint %}

#### **User capabilities**

Users do not have access to account management but retain the ability to adjust or create many things themselves.

* **Telephony:** Make and receive calls, send SMS, and access voicemail.
* **Event List:** View and manage your personal event list.
* **Phone Numbers:** Administer and define where each phone number rings.
* **Devices:** Configure personal phones, voicemail, and Caller ID.
* **Filters and Forwarding:** Set up filters, notifications, and call forwarding.
* **Contacts:** Create and manage contacts.
* **Faxes:** Send and manage faxes.
* **SIM Cards:** Lock SIM cards.
* **Data Volume:** Book additional mobile data.
* **Caller ID:** Set your outgoing Caller ID number.