What is the difference between sipgate classic and sipgate neo?

Overview of changes between sipgate classic and the new sipgate neo web interface, including channels, routing, devices, and app features.

In September 2025, sipgate launched a new web interface for telephony, which all new customers are already using to make calls. Existing customers will also be migrated as soon as all previous functions are available on the new web interface. To help you get started, the following article provides an overview of all changes:

Channels

In the old web interface, each created user have their own channel. At the same time, there are groups in which several users can be reached via a single phone number, and shared channels. In the new web interface, all users have a personal channel. In addition, users can be logged into several shared channels. The group function will not be included in the new web interface. One advantage of shared channels over groups is the number of users: groups are limited to a maximum of 25 users per group. Shared channels can accommodate any number of users. Furthermore, the event list is visible to all members of a channel. In addition, the status of the members of a channel is visible. Furthermore, administrators can activate ringing rules in shared channels. For example, a call can ring for all users at the same time or be forwarded in a specific order if the first available user does not answer the call.

Routing

In the new web interface, only an administrator can assign phone numbers and extensions for individual users. Users without administrator rights can still set forwarding rules for unanswered calls in the new web interface. In addition, the display for all routings will be adapted to channel routings.

Exception: Administrators can assign editor rights to individual users. The corresponding editors can make additional changes in shared channels that are not available to users.

End devices

In the old web interface, users can create their own routings with a maximum of three connectable end devices free of charge. In the new web interface, users have the option of registering any number of end devices in their personal channels. In addition, both the personal channel and all shared channels are displayed in the sipgate app and can be individually activated or deactivated there.

Statistics

Previously, administrators could view a summary of calls for the entire group for the past 30 days in the group statistics, in addition to the live display of the number of callers on hold. With the introduction of channels, administrators now have access to daily statistics and can perform individual evaluations of users in a channel if necessary. Admins also have the authority to grant access to the statistics to any user, such as the team lead, on an individual basis. The retroactive period for the statistics has also been extended so that the statistics can now be viewed retroactively over several months. Furthermore, the display of KPIs has been expanded to include additional parameters.

Sender number

With the new web interface, you can now set any sender number in the sipgate app. This can be customized individually for each personal and shared channel. It is also possible to set a free sender number.

Event list

The event list is divided into two sections in the new web interface. All incoming and outgoing faxes and SMS messages are still visible in the logged-in area in the section My Telephony → Fax and SMS. With the new web interface, all incoming and outgoing calls are now only displayed in the sipgate app in the respective channels.

Voice quality

The new platform offers improved voice quality across all devices (app, desk phone, SIM).

Migration and costs

The upgrade from classic to the new platform is free of charge and will be carried out in stages for existing customers. All new customers from August 2025 will start directly on the new platform.

Rest-API

All changes regarding the Rest-API can be found in a separate article.

What has changed in the app?

Setting the sender number

The sender number is now stored individually for each channel and no longer needs to be assigned to a phone. The individual channels can be selected in the app's omnibar.

Muting the sipgate app

The desktop app can be deactivated as an extension in a channel; this can also be done from the app in the channel settings. Connected external phones are not affected by this setting.

Displaying call forwarding

Call forwarding is displayed as an "Call forwarding" event type in the call screen. This shows who the call is being forwarded to. The same applies to a manually initiated transfer.

DND

When DND status is set, users remain logged into their channels. The DND setting is applied to all devices.

Presence

Users can set their status to "unavailable". They can still be available in shared channels without being reachable via their direct phone number. Logging in and out is done via the sidebar in the app by right-clicking. The status is visible to all members of the account via the app.

Groups become channels

Every user has a personal channel. Existing groups are converted into shared channels.

Voicemails also in the inbox

Notifications about incoming voicemails are now also visible in the app's inbox.

Settings

The app no longer has its own phone list. Availability is determined via the channels. Webhooks are an integral part of the AI functions in the new version. Previous beta testers of Smart Answers must switch to the AI functions.

30-day storage period for calls also applies to the inbox

All events in the inbox are stored for 30 days.

Team contacts

Team contacts are always called on their personal channel and no longer have multiple numbers. The respective contact is selected via the Omnibar.

Call logging

Missed calls in personal channels are logged. Missed calls in shared channels are not logged. There is no logging for call forwarding and voicemails.

AI for all calls when activated

If users have activated the AI functions in the app and use a different device for making calls, AI summaries and transcriptions are now also created for this.

MS Teams integration (in the app)

MS Teams integration is not yet possible in the new app.

Mobile app

sipgate neo users use the satellite app for their mobile connection to their sipgate account.