Softphone Debug Logs

Instructions for collecting debug logs from various softphones including PhonerLite, Zoiper, Bria, X-Lite, Acrobits, and others for troubleshooting.

If you're having trouble using your softphone, the contents of its Debug logs may contain useful troubleshooting information.

PhonerLite

Close and re-open PhonerLite. After PhonerLite has restarted, open the Help menu and click on Debug

After replicating the problem at least twice:

• Open the Debug tab;

• Highlight the Debug tab's contents;

• Copy and paste the contents into a text file.

Zoiper

Windows, Mac & Linux OS:

• Open Help --> Enable debug log and click Yes to enable debugging.

• Try to replicate the problem.

• Re-open Help and click on Show Log Dialog.

• Disable Debug Log under Help

Bria

Android: Under Advanced Settings a Log can be sent to Counterpath support.

Desktop: Under Help --> Troubleshooting --> Diagnostics --> Advanced Logging choose a problem related to phone calls and audio and click Start Advanced Logging. The log will be saved to your computer.

X-Lite

Under Help --> Troubleshooting --> Support set the Logging Level to verbose and then click View Log

Acrobits (Android)

Under Settings --> Edit Program Settings --> Preferences enable Log Network Traffic.

Tap back to the Settings menu.

Under Information there will be a new Logs option.

Media-5fone

In Media5-fone's settings open the SIP Traces menu.

CSIP Simple

The steps to enable logging with CSIP Simple are described at: https://sourceforge.net/p/csipsimple/wiki/HowToCollectLogs/

Grandstream Wave

Under Settings --> Debug tap on SIP Message Trace to start recording SIP messages.

Telephone For Mac

Enabling debug information with Telephone (tlphn):

http://www.64characters.com/telephone/faq/