# Softphone Debug Logs

If you're having trouble using your softphone, the contents of its Debug logs may contain useful troubleshooting information.

#### PhonerLite

Close and re-open PhonerLite. After PhonerLite has restarted, open the Help menu and click on Debug

After replicating the problem at least twice:

* Open the Debug tab;
* Highlight the Debug tab's contents;
* Copy and paste the contents into a text file.

#### Zoiper

Windows, Mac & Linux OS:

* Open Help --> Enable debug log and click Yes to enable debugging.
* Try to replicate the problem.
* Re-open Help and click on Show Log Dialog.
* Disable Debug Log under Help

#### Bria

Android: Under Advanced Settings a Log can be sent to Counterpath support.

Desktop: Under Help --> Troubleshooting --> Diagnostics --> Advanced Logging choose a problem related to phone calls and audio and click Start Advanced Logging. The log will be saved to your computer.

#### X-Lite

Under Help --> Troubleshooting --> Support set the Logging Level to verbose and then click View Log

#### Acrobits (Android)

Under Settings --> Edit Program Settings --> Preferences enable Log Network Traffic.

Tap back to the Settings menu.

Under Information there will be a new Logs option.

#### Media-5fone

In Media5-fone's settings open the SIP Traces menu.

#### CSIP Simple

The steps to enable logging with CSIP Simple are described at: <https://sourceforge.net/p/csipsimple/wiki/HowToCollectLogs/>

#### Grandstream Wave

Under Settings --> Debug tap on SIP Message Trace to start recording SIP messages.

#### Telephone For Mac

Enabling debug information with Telephone (tlphn):

<http://www.64characters.com/telephone/faq/>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/softphone-debug-logs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.