> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/softphone-debug-logs.md).

# Softphone Debug Logs

If you're having trouble using your softphone, the contents of its Debug logs may contain useful troubleshooting information.

#### PhonerLite

Close and re-open PhonerLite. After PhonerLite has restarted, open the Help menu and click on Debug

After replicating the problem at least twice:

* Open the Debug tab;
* Highlight the Debug tab's contents;
* Copy and paste the contents into a text file.

#### Zoiper

Windows, Mac & Linux OS:

* Open Help --> Enable debug log and click Yes to enable debugging.
* Try to replicate the problem.
* Re-open Help and click on Show Log Dialog.
* Disable Debug Log under Help

#### Bria

Android: Under Advanced Settings a Log can be sent to Counterpath support.

Desktop: Under Help --> Troubleshooting --> Diagnostics --> Advanced Logging choose a problem related to phone calls and audio and click Start Advanced Logging. The log will be saved to your computer.

#### X-Lite

Under Help --> Troubleshooting --> Support set the Logging Level to verbose and then click View Log

#### Acrobits (Android)

Under Settings --> Edit Program Settings --> Preferences enable Log Network Traffic.

Tap back to the Settings menu.

Under Information there will be a new Logs option.

#### Media-5fone

In Media5-fone's settings open the SIP Traces menu.

#### CSIP Simple

The steps to enable logging with CSIP Simple are described at: <https://sourceforge.net/p/csipsimple/wiki/HowToCollectLogs/>

#### Grandstream Wave

Under Settings --> Debug tap on SIP Message Trace to start recording SIP messages.

#### Telephone For Mac

Enabling debug information with Telephone (tlphn):

<http://www.64characters.com/telephone/faq/>