Instructions for collecting debug logs from various softphones including PhonerLite, Zoiper, Bria, X-Lite, Acrobits, and others for troubleshooting.
If you're having trouble using your softphone, the contents of its Debug logs may contain useful troubleshooting information.
PhonerLite
Close and re-open PhonerLite. After PhonerLite has restarted, open the Help menu and click on Debug
After replicating the problem at least twice:
Open the Debug tab;
Highlight the Debug tab's contents;
Copy and paste the contents into a text file.
Zoiper
Windows, Mac & Linux OS:
Open Help --> Enable debug log and click Yes to enable debugging.
Try to replicate the problem.
Re-open Help and click on Show Log Dialog.
Disable Debug Log under Help
Bria
Android: Under Advanced Settings a Log can be sent to Counterpath support.
Desktop: Under Help --> Troubleshooting --> Diagnostics --> Advanced Logging choose a problem related to phone calls and audio and click Start Advanced Logging. The log will be saved to your computer.
X-Lite
Under Help --> Troubleshooting --> Support set the Logging Level to verbose and then click View Log
Acrobits (Android)
Under Settings --> Edit Program Settings --> Preferences enable Log Network Traffic.
Tap back to the Settings menu.
Under Information there will be a new Logs option.
Media-5fone
In Media5-fone's settings open the SIP Traces menu.