# First steps - [sipgate general information](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information.md) - [Blogpost: The future of telephony begins now – with sipgate Neo](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/blogpost-the-future-of-telephony-begins-now-with-sipgate-neo.md): With sipgate Neo, users benefit from better voice quality, the mobile app, and new AI features. Learn about the key changes and improvements. - [How do I get started with sipgate?](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/how-do-i-get-started-with-sipgate.md): Quick-start guide for new sipgate administrators covering free trial setup, telephony routing, voicemail, and SIP credentials. - [What are the basic requirements for using sipgate?](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/what-are-the-basic-requirements-for-using-sipgate.md): Learn the basic requirements for using sipgate, including internet connection, VoIP devices, softphones, and firewall settings. - [What types of VoIP phones and devices can I use?](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/what-types-of-voip-phones-and-devices-can-i-use.md): Learn about the types of VoIP phones and devices you can use with sipgate, including deskphones, ATA adaptors, DECT phones, and softphones. - [How do I log in with my credentials?](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/how-do-i-log-in-with-my-credentials.md): Learn how to log in to your sipgate account using email, Google Social Login, or two-factor authentication, and how to reset your password. - [What is the sipgate web app? A guide to the user interface](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/what-is-the-sipgate-web-app-a-guide-to-the-user-interface.md): Guide to the sipgate web app interface, covering Account Management and My Telephony sections for admins and users. - [sipgate roles: Admins and Users](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/sipgate-roles-admins-and-users.md): Overview of sipgate admin and user roles, including capabilities for account management, telephony, and user permissions. - [What are the sipgate emergency call regulations?](https://teamhelp.sipgate.co.uk/first-steps/sipgate-general-information/what-are-the-sipgate-emergency-call-regulations.md): sipgate emergency call regulations covering VoIP limitations, location registration requirements, and service outage considerations. - [Quick start and Initial Set up](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up.md) - [What is the difference between sipgate classic and sipgate neo?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/what-is-the-difference-between-sipgate-classic-and-sipgate-neo.md): Overview of changes between sipgate classic and the new sipgate neo web interface, including channels, routing, devices, and app features. - [Start Code for sipgate & trunking](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/start-code-for-sipgate-trunking.md): How the sipgate Start Code works for address verification and account activation for sipgate team and trunking products. - [How do I set up a sipgate account?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-do-i-set-up-a-sipgate-account.md): Step-by-step guide for setting up a sipgate account, including booking plans, phone numbers, adding users, and configuring devices. - [How do I set up my VoIP devices, softphones and router for VoIP calls?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-do-i-set-up-my-voip-devices-softphones-and-router-for-voip-calls.md): How to configure VoIP devices, softphones, and routers for sipgate, including auto-provisioning, general SIP settings, and IPv6 compatibility. - [How to get started with sipgate – Admin Checklist](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-to-get-started-with-sipgate-admin-checklist.md): Admin checklist for getting started with sipgate, covering phone numbers, users, device setup, and softphone configuration. - [How do I set up a porting? - Transferring Phone Numbers to sipgate](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/how-do-i-set-up-a-porting-transferring-phone-numbers-to-sipgate.md): How to port your existing UK geographic phone numbers to sipgate, including requirements, timelines, and supported service providers. - [What are the basic User settings?](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/what-are-the-basic-user-settings.md): Overview of basic sipgate user settings including number assignment, device setup, VoIP configuration, and language preferences. - [Letter of Authorisation: Porting your number to sipgate](https://teamhelp.sipgate.co.uk/first-steps/quick-start-and-initial-set-up/letter-of-authorisation-porting-your-number-to-sipgate.md): How to fill out the Letter of Authorisation (LOA) required for porting your phone number to sipgate. - [Configuration guides](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides.md) - [How do I configure my devices for use with sipgate?](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-do-i-configure-my-devices-for-use-with-sipgate.md): Overview of all available VoIP devices and softphones compatible with sipgate, including setup instructions and general SIP configuration settings. - [SNOM Phone responds slowly after auto-provisioning](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/snom-phone-responds-slowly-after-auto-provisioning.md): How to fix slow Snom phone response after auto-provisioning by adjusting the contact synchronization interval. - [How to configure signal encryption via TLS](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-signal-encryption-via-tls.md): Guide to setting up TLS signal encryption and SRTP media encryption for sipgate VoIP devices, including known device exceptions. - [How to configure the BLF function for Grandstream Phones](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-function-for-grandstream-phones.md): Step-by-step instructions for configuring the BLF (Busy Lamp Field) function on Grandstream GXP 2110, 2120, 2020, and 2124 IP phones with sipgate. - [How to configure the BLF function with Yealink IP Phones](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-function-with-yealink-ip-phones.md): How to set up the BLF (Busy Lamp Field) presence function on Yealink T26P, T28P, and T46G IP phones with sipgate team. - [How to configure the BLF with Gigaset](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-with-gigaset.md): How to configure the BLF (Busy Lamp Field) function on the Gigaset Maxwell 10 phone with sipgate business L or XL. - [How to configure the BLF with Tiptel](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-to-configure-the-blf-with-tiptel.md): How to configure BLF (Busy Lamp Field) keys on Tiptel IP phones with sipgate, including prerequisites, setup steps, and status indicators. - [How do I configure BLF with Snom IP Phones](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/how-do-i-configure-blf-with-snom-ip-phones.md): How to configure BLF (Busy Lamp Field) presence monitoring on Snom 300, 320, 360, 370, 710, 715, 720, 820, and 870 IP phones with sipgate. - [Grandstream VoIP adapter configuration](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/grandstream-voip-adapter-configuration.md): Links to personalized VoIP configuration guides for Grandstream HandyTone adapter models including HT502, HT701, HT702, HT704, and HT812. - [BLF with Cisco SPA525 IP Phone](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/blf-with-cisco-spa525-ip-phone.md): How to set up BLF (Busy Lamp Field) presence monitoring on the Cisco SPA525G IP phone with sipgate team. - [Softphone Debug Logs](https://teamhelp.sipgate.co.uk/first-steps/configuration-guides/softphone-debug-logs.md): Instructions for collecting debug logs from various softphones including PhonerLite, Zoiper, Bria, X-Lite, Acrobits, and others for troubleshooting. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://teamhelp.sipgate.co.uk/first-steps.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.