# What can I do if I forgot my password?

**Forgotten password**\
If you've forgotten your sipgate login password, follow these steps:

* Go to the **Forgot Password** page.
* Enter your email address and click **Request new password**.
* You'll receive an email with a link to reset your password.
* Follow the link and set a new password.

{% hint style="info" %}
**Important:** If you no longer remember the email address linked to your account, we require a copy of your ID or a commercial register excerpt to verify your identity.
{% endhint %}

* If you enter your email address with spaces, no email will be sent.
* If the email address is not recognised, no email will be sent, and you won't receive a notification stating that the address is unknown.

**Changing your password**

You can change your sipgate password at any time.

**Here's how**

* In the navigation menu, go to **User Settings**.
* Under **Security**, click the **gear icon** next to **Password**.
* Request a password reset link.

Update your password regularly to stay secure.