Setting up and using 999 emergency services with sipgate
How to activate and manage 999 emergency service locations in your sipgate VoIP account, including setup and limitations.
Activating your 999 emergency location
To contact UK emergency services (999) from your sipgate account, you must set up a valid UK address as your emergency location. Foreign addresses are not accepted.
Go to Account Administration → Locations → + Add Location
Enter your UK address and submit it for verification
Once verified, you'll receive an email confirming activation (this may take a few days)
You can check your emergency status anytime in your account settings.
Assigning an emergency location to a device
Each phone in your sipgate account must be assigned a verified emergency location. This ensures that emergency responders receive the correct address when a 999 call is placed.
For Admins
Go to User Overview and select a user
Click on a device and open Device Settings
Assign an existing verified emergency location
For Users
Go to Telephony Settings and assign an emergency address to your landline connection
Or, open Device Overview, select a device, go to Device Settings, and assign an emergency location
Important: Emergency locations cannot be entered manually. Only verified locations linked to a sipgate account and phone number can be assigned
Emergency Call Limitations with VoIP
Requires power and an internet connection – VoIP calls won't work during power or network outages.
Location confirmation is required – Always provide your current address when calling 999.
Public internet routing – VoIP emergency calls do not receive the same priority as mobile or landline calls.
Keeping Emergency Locations Updated
Some emergencies may prevent you from speaking during a call. To ensure emergency services reach you in time, regularly verify and update your registered location.
Important Warnings
Do not make test 999 calls – Hoax calls can lead to prosecution.
Incorrect details may delay emergency services – Always update your registered location when moving.
sipgate passes on penalties for misuse – Any costs incurred due to improper emergency calls will be billed to the customer.