# Setting up and using 999 emergency services with sipgate

#### Activating your 999 emergency location

To contact UK emergency services (999) from your sipgate account, you must set up a **valid UK address** as your emergency location. Foreign addresses are **not accepted**.

* Go to **Account Administration** → **Locations** → **+ Add Location**
* Enter your UK address and submit it for verification
* Once verified, you'll receive an email confirming activation (this may take a few days)

You can check your emergency status anytime in your account settings.

#### Assigning an emergency location to a device

Each phone in your sipgate account must be assigned a **verified emergency location**. This ensures that emergency responders receive the correct address when a 999 call is placed.

**For Admins**

* Go to **User Overview** and select a user
* Click on a device and open **Device Settings**
* Assign an existing verified emergency location

**For Users**

* Go to **Telephony Settings** and assign an emergency address to your landline connection
* Or, open **Device Overview**, select a device, go to **Device Settings**, and assign an emergency location

{% hint style="info" %}
**Important:** Emergency locations cannot be entered manually. Only verified locations linked to a sipgate account and phone number can be assigned
{% endhint %}

#### Emergency Call Limitations with VoIP

* **Requires power and an internet connection** – VoIP calls won't work during power or network outages.
* **Location confirmation is required** – Always provide your current address when calling 999.
* **Public internet routing** – VoIP emergency calls do not receive the same priority as mobile or landline calls.

#### Keeping Emergency Locations Updated

Some emergencies may prevent you from speaking during a call. To ensure emergency services reach you in time, regularly **verify and update** your registered location.

#### Important Warnings

* **Do not make test 999 calls** – Hoax calls can lead to prosecution.
* **Incorrect details may delay emergency services** – Always update your registered location when moving.
* **sipgate passes on penalties for misuse** – Any costs incurred due to improper emergency calls will be billed to the customer.