> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/setting-up-call-queues.md).

# Setting up Call Queues

[Call Queuing](http://www.live.sipgate.co.uk/team/features/call-queuing) is part of the monthly [Pro Package](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204078062) add-on, which can be booked by an account [administrator](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204130832) in your sipgate team account settings under **Plans & Packages**.

You can add a single call queue to any Group.

If all Group Members are busy, incoming callers will be played a greeting until the next member of the group becomes available.

To add a Call Queue to a Group:

* In your **Account Administration** settings, click **Groups**
* Select (or set up) the Group for which you would like to set up a Call Queue
* Under **Phone**, click the **+ Call Queue** button

The Call Queue will be setup immediately. The webpage will refresh with a new **Call Queue Settings** menu.

If you hover your cursor over the Call Queue icon, there is a further option to upload your own **on-hold message/music** (this will replace the default music). **Important**: The Group's call forwarding rules will no longer operate for queued calls.