Setting up Call Queues

How to set up call queues for groups in your sipgate account as part of the Pro Package add-on.

Call Queuing is part of the monthly Pro Package add-on, which can be booked by an account administrator in your sipgate team account settings under Plans & Packages.

You can add a single call queue to any Group.

If all Group Members are busy, incoming callers will be played a greeting until the next member of the group becomes available.

To add a Call Queue to a Group:

• In your Account Administration settings, click Groups

• Select (or set up) the Group for which you would like to set up a Call Queue

• Under Phone, click the + Call Queue button

The Call Queue will be setup immediately. The webpage will refresh with a new Call Queue Settings menu.

If you hover your cursor over the Call Queue icon, there is a further option to upload your own on-hold message/music (this will replace the default music). Important: The Group's call forwarding rules will no longer operate for queued calls.