> For the complete documentation index, see [llms.txt](https://teamhelp.sipgate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teamhelp.sipgate.co.uk/account-management/groups-and-user/how-to-add-or-remove-a-group-greeting.md).

# How to add or remove a Group greeting

Once a group and its members are set up, admins can personalize it with a greeting, such as a custom company message. You can choose from several standard announcements, upload an MP3 file, or record a greeting directly via phone. Greetings can be enabled or disabled through the **Edit Routing** option in the group's call routing settings.

#### Adding a greeting with a standard announcement

Select the group you want to configure from the group overview. In the **Call Routing** section, you can add a greeting. If you don't upload a custom greeting, sipgate's default announcement will be used.

#### Changing a greeting

Navigate to the group overview and select the relevant group. Click **Greeting**, then the settings icon. You can record a new message using **Click2Record** with your VoIP phone, upload a previously recorded MP3 file, or choose from two standard announcements. Save your changes once done.

{% hint style="info" %}
**Important:** Group greetings do not apply to internal calls via direct extensions.
{% endhint %}

#### Removing a greeting

Go to the group overview and select the group where you want to remove the greeting. Click **Edit Routing**, then delete the greeting by clicking the trash icon in the **Greeting** section. A confirmation prompt will appear—click **Yes** to complete the removal.