How can I add multiple users to my account at once?

How to add multiple users at once via CSV upload or directory import from Microsoft Entra ID or Google Workspace.

This article provides a step-by-step guide on how to quickly add multiple users as an admin. You can either import user data from your directory provider (Microsoft or Google) or upload a CSV file. Before finalising the process, you can review and edit user details as needed. At first, navigate ti Accountmanagement.

In your account settings, go to Users and select Add multiple users and choose an import method. You can either upload a CSV file or import users directly from Microsoft Entra ID or Google Workspace Directory.

CSV Upload

Simply upload a CSV file containing the user details.

Tip: You can download our CSV template to ensure proper formatting.

Directory Import with Microsoft

Tip: The process shown here uses Microsoft Entra ID, but the steps for Google Workspace Directory are similar.

If you select Microsoft Entra ID, you'll be redirected to sign in to your Microsoft account. Next, grant sipgate permission to access your directory data. Without this, the import cannot proceed. If any user data contains errors, those entries will be highlighted in red for you to correct. Once all errors are fixed, a green indicator confirms that you can proceed by clicking Next.

Optional: Enable Voicemail Transcriptions

At this stage, you can enable voicemail transcriptions for all Users.

Note: If you skip this step, you can enable it later, but it must be done individually for each user.

To complete the process you click Add [X] Users.

Note: All new users will receive an email notification that they have been added to the account.

Once the import is complete, you'll receive a confirmation that all users have been successfully added.