# How can I import Contacts from a csv-file?

In addition to being able to create, edit, and add contacts directly into your **Contacts** section, it is also possible to import contacts via a **.csv** or **.txt** file in the **UTF-8 (Unicode)** format.

#### The CSV file's data should be organised as in the following example

```
"First Name","Middle Name","Last Name","Birthday","Notes","E-mail Address","E-mail 2 Address","E-mail 3 Address","Primary Phone","Home Phone","Home Phone 2","Mobile Phone","Home Address","Company Main Phone","Business Phone","Business Phone 2","Assistant's Phone","Company","Job Title","Business Address","Other Phone","Other Address","Car Phone","Radio Phone", "John","JR","Smith",01/01/70,"Sample Contact","mr_smith@domain.tld","jsmith@job.tld",,"+442036031690",,,,"High Street. 3, SW10 9WT London",,,,,"Smith & Sons Ltd","Director",,,,,
```

Most programs such as Excel will allow you to save your contacts as a [CSV file](https://en.wikipedia.org/wiki/Comma-separated_values). Most times the file will automatically save in the UTF-8, plain text format. However, once your file has been saved, it might be necessary to ensure the file is in this format.

To ensure your file is correctly saved as a .csv or .txt file in the UTF-8 format, please use these guides for [Mac OS](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/212981065-Preparing-Your-Contacts-CSV-file-for-Import-Mac-OS) and [Windows.](https://teamhelp.sipgate.co.uk/hc/en-gb/articles/212377249-Preparing-Your-Contacts-CSV-file-for-Import-Windows)

#### How to Import Your Contacts File

1. Once your file is ready to be imported, please login to your sipgate account and go to your **Contacts** section. Then click **Import**
2. Please then select how you'd like to import your contacts. For a .csv or txt file, please click Upload CSV file.
3. Once there you'll be asked to select the file and decide if the contacts should be Private (only for your User profile) or Shared (for all Users).
4. Once selected, please click **Upload File**
5. Once the file has been uploaded, you'll be asked to map the data and apply.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://teamhelp.sipgate.co.uk/account-management/contacts/how-can-i-import-contacts-from-a-csv-file.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
