Itemised Call List

How to access and use the itemised call list in your sipgate account, including filtering, exporting, and data storage options.

As an account administrator, you can access your Itemised Call List under Account Administration ➔ Accounts & Bills ➔ Itemised Call List. This provides an overview of all chargeable calls, SMS, and faxes from the last 90 days.

Features

• Filters: View records by date, user, or event type (calls, SMS, faxes, voicemail, external phones).

• Export Options: Print, download as PDF or CSV.

• Exclusions: Free calls (e.g., sipgate-to-sipgate, 0800) and flat-rate calls are not listed here—only in the respective user's call history.

• Data Retention: Due to privacy regulations, only billing-related data from the last three months is stored.

Adjusting data storage

Go to Account Administration ➔ Accounts & Bills ➔ Settings and edit Save Itemised Call List to choose between:

• Complete (full details),

• Anonymised (partial masking),

• Deactivate (no records saved).

Note: The call list updates with a short delay. If new calls aren't visible immediately, wait a few minutes before refreshing the page.